At S2threads, customer satisfaction is our priority. Since all products are made-to-order and fulfilled by Printful, our refund and return policy is designed to be clear and fair.
1. Returns & Exchanges
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Because each product is custom-made, we do not accept returns or exchanges for buyer’s remorse (wrong size, color preference, or change of mind).
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However, if you receive a defective or damaged product, we’ll gladly replace it.
2. Damaged or Defective Items
If your order arrives damaged, misprinted, or defective:
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Contact us within 14 days of delivery at [Insert Email].
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Include your order number, photos of the product, and a short description of the issue.
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Once verified, Printful will reproduce and ship a replacement at no extra cost.
3. Wrong Address
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If the shipping address provided is incorrect, the package will be returned to Printful.
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We can reship the order to the corrected address, but you will be responsible for the new shipping cost.
4. Lost Packages
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If your order is lost in transit, contact us at [Insert Email].
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After verifying with the shipping carrier, we will either reship your order or issue a refund depending on the situation.
5. Refunds
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Refunds are only issued if:
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The product is defective or damaged.
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The order is lost and cannot be replaced.
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Refunds will be processed back to your original payment method within 7–10 business days after approval.
6. Non-Returnable Items
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Customized products (including t-shirts, pants, or other apparel with unique designs) cannot be returned unless they are defective.
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Gift cards are non-refundable.
