Privacy Policy

S2threads (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our website and services (the “Site”).

By using our Site or placing an order with S2threads, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you use our Site.

1.1 Information You Provide

When you interact with S2threads, you may provide us with:

  • Contact Information
    • Name
    • Email address
    • Phone number (if provided)
    • Shipping and billing address
  • Order & Payment Information
    • Products purchased
    • Order details and history
    • Payment method details (processed securely by our payment provider; we do not store full credit card numbers)
  • Account Information (if applicable)
    • Username and password if you create an account
    • Preferences and saved information
  • Custom Artwork & Mockups
    • Design files, images, or text you upload for custom products
    • Notes or instructions you provide for your design
    • Communications about mockup approvals and revisions
  • Customer Support & Communications
    • Emails you send to us (e.g., support@s2threads.com)
    • Messages submitted via contact forms
    • Feedback, reviews, or survey responses

1.2 Information Collected Automatically

When you use the Site, we may automatically collect:

  • Device and Usage Information
    • IP address
    • Browser type and version
    • Device type and operating system
    • Pages viewed and time spent on the Site
    • Referring/exit pages
  • Cookies and Similar Technologies
    We use cookies and similar technologies to:
    • Remember your preferences
    • Help keep your shopping cart and session active
    • Understand how visitors use the Site (analytics)

You can usually control cookies through your browser settings, but disabling cookies may affect how the Site functions.

2. How We Use Your Information

We use your information to operate, improve, and protect our business and to provide you with a good customer experience, including:

  • Order Processing & Fulfillment
    • Processing payments
    • Creating and sending mockups for approval
    • Producing your custom products
    • Shipping orders and providing tracking information
  • Customer Support
    • Responding to your questions and requests
    • Handling returns, refunds, and issues with your order
  • Account Management
    • Creating and managing your account (if applicable)
    • Remembering your preferences and order history
  • Communication & Marketing
    • Sending transactional emails (order confirmations, mockup approvals, shipping updates, etc.)
    • Sending marketing or promotional communications if you choose to receive them (you can opt out at any time)
  • Security, Compliance, and Protection
    • Protecting the Site, our business, and our customers from fraud and misuse
    • Complying with legal obligations and enforcing our Terms

3. Legal Bases for Processing (If You Are in Certain Regions)

Where required by law (for example, in the European Economic Area or similar jurisdictions), we process your personal data based on:

  • The performance of a contract (e.g., to fulfill your order)
  • Our legitimate interests (e.g., improving services, preventing fraud)
  • Your consent (e.g., for optional marketing emails)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers & Business Partners
    • Payment processors
    • E-commerce platform providers (e.g., [Shopify or your platform])
    • Shipping carriers (e.g., UPS, USPS)
    • Email and communication tools
      These third parties are only given the information necessary to perform their services and are expected to protect it.
  • Professional Advisors
    • Lawyers, accountants, or consultants where necessary for business or legal reasons
  • Legal & Safety
    • If required by law, legal process, or government request
    • To protect our rights, property, or safety, or that of our customers or others

In the event of a business transfer (such as a merger or sale of S2threads or its assets), your information may be transferred as part of that transaction.

5. Your Choices & Rights

You have certain choices and rights regarding your personal information, depending on where you live.

5.1 Email & Marketing

  • You can opt out of marketing emails at any time by:
    • Clicking the “unsubscribe” link in the email, or
    • Contacting us at support@s2threads.com
  • We may still send you transactional emails related to your orders, mockups, or account even if you opt out of marketing emails.

5.2 Access, Update, or Delete Your Information

You may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Request deletion of your personal information (subject to legal and operational requirements)

To make any of these requests, contact us at support@s2threads.com. We may need to verify your identity before responding.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and maintain your shopping cart
  • Remember your preferences
  • Understand how the Site is used (analytics)

You can typically control cookies through your browser settings. Note that disabling cookies may affect certain site features or functionality (like staying logged in or remembering your cart).

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described in this policy
  • Provide you with products and services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our agreements

When your information is no longer needed, we will delete or anonymize it where reasonably possible.

8. Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. We encourage you to use strong passwords and to protect your account information.

9. Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us at support@s2threads.com, and we will take steps to delete such information.

10. Third-Party Links

Our Site may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

S2threads currently ships only within the United States, but our Site may be accessible from other locations. By using the Site, you understand that your information may be transferred to and processed in the United States, which may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

If changes are significant, we may provide additional notice (such as a banner on the Site or an email notification).

Your continued use of the Site after any changes means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

S2threads
Email: support@s2threads.com